Anonymous

Worst Service

I took my Land Rover Evoque into Taggarts Maryhill for a system recall. I was told my car would be ready in 4-5 hours maximum - great. On day 1 after after 7 hours I called them to find out what was happening, I couldn't get through to anyone on the service desk so I got a taxis to Maryhill. On route they called me back to be informed nothing had been done as they did not have the part (I had booked this recall 2 weeks in advance) it would be ready sometime tomorrow. Day 2 I called at 9am to state I needed my car asap as I have kids and a job to go to - I was told it would be ready by 1pm and they would call before 1pm to confirm when to collect. Ok. No word from them by 1pm. I called them at 1pm to be told no work had been started but they would ask the garage to start it now and would be ready by 4pm I had to go and collect my car as I couldn't wait any longer. 3 wasted taxis journeys. The worse customer car I have experienced as a car owner, absolutely no communication from the garage. When I went into the garage to get my car I asked if anything had been done in the past 2 days to it at all. They said yes ... its been washed. I could have done that myself for £5 saved 2 days and £50 in taxis.