M3 Motors from M3 Motors Ltd in response to Avoid M3 Motors

Hi Arek, we are sorry that you were not completely satisfied with our service. We are a proud member of the Motor Ombudsman accreditation scheme, ensuring we operate to the highest standards of service and offering peace of mind for customers. If you have purchased your vehicle from M3 Motors, we respectfully request you to check our Complaints section on the invoice. Complaints can be made and received in a variety of ways; but we ask that complaints be submitted in writing, so that the details of the complaint are clear and complete. If you did speak to someone, these would have been our salesman. They only deal with sales and not complaints. We fail to understand the relationship between purchasing a used vehicle and then reporting us to the DVLA and Police because the vehicle is allegedly purchased in poor condition. This is a civil matter and not a criminal matter. If we can help you with anything in the meantime, please don't hesitate to contact us. We have checked our records and no complaint was made against your vehicle registration number. Many thanks, M3 Motors

M3 Motors from M3 Motors Ltd in response to AVOID

Hi Michael, we are sorry that you were not completely satisfied with our service. We explained to you that after 30 days, if the vehicle is found to be defective, based on your second tier of rights, you may only be awarded a rejection if we have exhausted our “one shot” at repair. We refused to carry out a repair because the fault was not fundamental enough (new coil pack was required). In fact, we explained that wear and tear or normal deterioration is your responsibility - a new coil pack is unlikely to make your used car worthy of a refund or a repair as it’s a relatively quick, cheap and relatively easy fix. As a gesture of goodwill, we offered to contribute 50% of this repair beyond what the law requires. You were abusive and we received malicious communication by email. We strongly refute your comments about a “Court order” and/or a “Surrey Court bailiff”. The substance of your complaint is not worthy of a court action. Many thanks, M3 Motors

M3 Motors from M3 Motors Ltd in response to Wish i read these reviews.

Hi Mr H, thank you for getting in touch. We are sorry to hear this. EML illuminating was due to loose petrol filler cap. One common cause of an air leak into – or out of – the petrol tank, is through a fuel filler cap that doesn’t properly seal. This is one of the cheapest-to-fix faults that can possibly trigger an EML, with a replacement fuel filler cap often costing less than a tenner. We explained that normal service replacement items that are subject to routine maintenance or periodic repair / replacement, and other components are your responsibility. If we can help you with anything in the meantime, please don't hesitate to contact us. Many thanks, M3 Motors

Aaron Sutton in response to AVOID!!!!!!!!

hello did you manage to get your money back?

M3 Motors from M3 Motors Ltd in response to AVOID!!!!!!!!

Hi Anonymous, we are sorry to hear you did not have a positive experience with us. You purchased a vehicle for £8,000 on or before August. Our average selling vehicle up till September 2018 was £5000. We would appreciate if you could email us your name and VRM to verify your comments. Many thanks, M3 Motors

Timothy Britt Searle in response to AVOID!!!!!!!!

Hi there. Have you been able to get your money back yet? They're attempting to dissolve the company. Anyone they're still in debt to needs to file an objection with Companies House.

Staff from M3 Motors Ltd in response to AVOID AT ALL COSTS

Hi James, we’re sorry for the experience you had, it doesn't sound like the experience we strive to offer. We have investigated your concerns and can confirm that our aftersales have informed you that the part needed was out of stock at that time and deliveries would take longer for certain models which is beyond our control. We understand that a long wait was frustrating but again the circumstances were beyond our control. In relation to your comments about the service history, we don’t adopt any underhand tactics to disguise the true state of our vehicles and a full-service history was posted as requested (simply this was not available at the point of purchase). In relation to your comments about the reports: the first report was issued by an emergency breakdown assistance company and you acknowledge their terms which clearly states that any repairs undertaken will not be carried out to the standard expected from engineers working in fully equipped workshop premises. The second report was issued by a mobile mechanic who does not have a fully equipped workshop premises, is not an appropriate repairer and not a member of any of the recognised motor repair trade association. The third report was finally accepted, and you received a full refund. We are a proud member of the Motor Ombudsman accreditation scheme, ensuring we operate to the highest standards of service and offering peace of mind for customers. We pride ourselves on great customer service, so your comments will be forwarded to our aftersales to improve the service we deliver to our customers. Many thanks, M3 Motors

Staff from M3 Motors Ltd in response to Had to take them to Court.

Dear Anonymous, we take great care to ensure that our advertising is truthful and not deceptive. We do not provide false information about used vehicles, nor do we withhold information that a reasonable consumer would want or need to know. Also, customer care is at the centre of everything we do, which is why we are proud to be a member of The Motor Ombudsman’s Vehicle Sales code of practice. We are somewhat mystified on what basis you say that we paid your award and Baliffs, Autotrader, the AA, Trading Standards, DVLA, HMRC and the police are involved?

James Herbst in response to Had to take them to Court.

My sister has just bought a car from them. The car has been found to be unsafe to drive. They lied about servicing the car. They have refused to take the vehicle back within 2 weeks of taking delivery. Communication has been non-existent. They have made it clear that they will not do anything to correct the issue.

Timothy Britt Searle in response to Had to take them to Court.

Have you had any success with getting your money back? In the passed couple of days they're applied to dissolve the company. Anyone still owed money needs to send an objection to Companies house with evidence of the debt.

Staff from M3 Motors Ltd in response to DO NOT BUY

Dear Alice M, we’re sorry you did not have a positive experience. Just for clarification, not all cars are advertised as non-smoker at M3 Motors. Yes, we clean, valet and deodourise smoker cars as much as we could and this may fade over time. We fail to understand why you purchased a smoker car with a faulty indicator when you had the opportunity to reject your vehicle at the viewing? Evenhow, your statutory rights are not affected. You can email our Complaints to register your concerns. Please be advised that it is very important to read the warranty terms before you sign it.