Shagufta R

Appalling

Really disappointed with the service we’ve received from @MercedesBenzUK when buying a car. We raised concerns with head office, only for them to dismiss and close the case without resolving anything or even discussing it properly. Marshall Merceds -Benz Blackburn They treat you well when you’re buying—but once the deal is done, you’re just another number. If head office has such poor customer service, it’s no surprise it filters down to the dealerships. Think twice before spending thousands on a car. My husband’s dream was to own a Mercedes, but the experience has been nothing short of a nightmare. They have not followed up on any calls or concerns. PLEASE AVOID