Anonymous
Misselling and Corner Cutting
Visit for Health Check, level rear numberplate, check limited function of front windscreen wiper washers, and installation of Polestar Engineered Software Optimisation 4th April 2024. 1) No feedback, or confirmatory sheet for Health Check. 2) On their advice, both numberplates were replaced to be branded “Marshall Volvo”. However, the rear numberplate was still off line, insecure and together with the front, was poorly printed. Both numberplates, in many areas, were messily coloured in with a broad tipped black pen in a failed attempt to disguise yellow/white background show through (they threw away the removed numberplates, which were otherwise perfectly satisfactory). 3) Was told front washers were working okay (“…as long as some water comes out, they’re fine…”) – two separate Volvo main dealer service centres have since confirmed (having physically checked their operation) that the wiper wash function was not operating properly. 4) Mis-sold Polestar Engineered Optimisation Software. The cost of this was substantial, at £555. I sought clarification three times (twice in person, and once in writing) prior to installation where I was repeatedly told and assured that 80% of software (“…you get 80% of full fat…”) benefits would be available in the standard, default driving mode (mine being a Google OS car without any other driving modes to choose from). I didn’t find any difference in practice, and Volvo UK have corroborated this, confirming the optimisation only applies when the Polestar mode is chosen. 5) Whilst in their “care”, two scratches were made to the driver’s side illuminated sill mouldings, numerous black, oily marks were left on the steering wheel, both front seats (especially driver’s) and driver’s door card. I have since reached out to the email address of the Service Manager to ask for the Polestar Software to be removed, replying to an email from him essentially asking me to leave an “Outstanding’” review is asked by Volvo UK. I sent him three messages over a period of eight days, to which no response was made, until a fourth message was sent with a sentence “Last try before I escalate” included; following which contact was very quickly made. On their website (30th April 2024), Marshall Volvo Grantham claims “no hassle”, “no corners cut” and “nobody knows your car better”. This is demonstrably not the case, and Marshall Volvo Grantham did not meet reasonable expectations and standards, never mind their advertised claims, evidently cutting corners, not knowing their product, causing me hassle, inconvenience and wasting my time. Very disappointing. Update: The Service Manager telephoned me. He did not apologise for the mis-selling and poor service, merely concentrating on, and repeating the word ‘disappointing’. He did, however, offer to replace the heavily branded Marshall numberplates.