Rohit S

All my money but so sign of a car

Placed an order for a Mercedes EQB 300. Got an excellent price. Still awaiting delivery despite paying full price last weekend when car came to Brooklands Dealership(last Friday!). Our sales manager George says money was received but again says not received by Brooklands? What’s going on with them. We feel cheated and very unhappy as we needed the car last week. I don’t think Brooklands Mercedes know how to sell to customers or much about customer service. As said by many reviews here they don’t reply to emails and keep you holding on the phone and never call back especially once they have your money! Wish you the best for your future Brooklands(but I don’t see much of a future for you if you carry on at this rate)Dr Singh