DeVek

This place is a joke.

I have had to repost this review again as it was deleted by Mercedes Colindale. Not even worth 1 Star and do not understand how this dealer ship is managed. Before you forward me the email of the branch manager, I have already emailed him (Dean) the full email trail of my complaint. I booked my car (about 22000 miles done) as I am on service plan and this is the third/fourth service at Mercedes. The tyre pressures were reduced whilst in service as I received notification on My Mercedes app. They tried to get further money for parts that did not require changing as well. See the last email sent to the after sales manager who has taken this matter lightly and chose to ignore the complaint, never investigating this thoroughly. Good Morning James, Thank you for your reply. I still await a written explanation to our discussion regarding the tyre pressures and your response yesterday on the phone. Please provide copy of recording of our phone call in case this issue needs to be escalated further as I have explained to you that your reasoning is not acceptable as it can not be an error since both tyres had been deflated to 195kPa (which is not the recommended pressures of the A200) and the pressure not filled back when the car was collected. As explained, you also did not know about the other issues I had raised before our phone conversation even though I had asked all the issues be looked into before you spoke to me. With regards to the phone call recording provided, you have also have had a chance to listen too. Following is what I have picked up and correct me if my understand is wrong so we can have this investigated: 1)Pads - MOT Failure, but you still have about about 1000 miles? I am sure, being a Mercedes dealership manager, you are intelligent enough to understand what this means. I await your reply. 2) Discs - Preety Badly Worn but you still have about you still have about 1000 miles? I am sure, being a dealership manager, you are intelligent enough to understand what this means and to a customer it would mean critial. I await your reply. 3) Hard Pressed to get the pads and discs done the same afternoon or Friday. I'm I wrong in saying and considering the above point, this was a pressure tactic for a customer to get the pads and discs changed by putting them in a worrying situation when there was no need for this to be changed? 4) Cost would be just over £1000 but can get it done around £950 (price quoted on VHC is around £873) . Again, by offering a discount, you would agree that this price was initially inflated and a discount offered is another pressure tactic for a customer to get the pads and discs changed by offering to get this done at reduced price when there was no need to get this changed? I can not see how you will not be in a position to agree that things have gone wrong and unnecessary sales tactics have been used to get more money out of a customer when there was no need to carry out the changes. If you are not in position to answer the above or provide a solution to put things right, I ask again that you provide me with the email address of the CEO of Sytner (which I will be able to easily find if you do not provide this) as I strongly feel that the above issues need to be brought to the attention of Mercedes UK & Germany as I may not be the only customer that has faced such an issue. I await your reply by end of business day Friday 1 Dec. 2023.