Alexander C

NIGHTMARE CUSTOMERS SERVICE

I bought Used CLA200 and the gearbox went the next day, the service was a nightmare , waited over 5 hours to get towed off hard shoulder, the hired car experience was a nightmare also , they do not return calls as promise, they make promises they do not keep. The abandon you as soon as you buy car, totally unprofessional and arrogant staff. Though dealing with Mercedes was a dream come true to turn into a nightmare with the customer service which is non existent. Left a bitter taste in my mouth.!!!!!