Jon

Poor Poor Poo

Since buying the car the SAT NAV has never worked, this was all OK, spoke to the salesman who arranged a diagnostic review and the repair to follow, informed the part to be replaced was available. Since the car went in yesterday 09.11.21 (after receiving the car 25/09/21) only to be told yesterday they have found the fault and the part now needs to be ordered. Darren did as much as he could and couldn't have been more helpful. Then we were basically told by Graeme the service manager that all previous diagnostics didn't count as they had no record of it and it was impossible to have happened and that the car had never been looked at before, and made me and my partner feel like we were lying. Graham finally said "he is stopping the conversation", stood up and walked away I am feeling very disappointed at the aftersales and service by this particular franchise of Mercedes. One would expect the service to match the high end vehicles that are being sold, or possibly they need to focus their Service Manager's training more on how to deal with customers, either that or he is extremely new to the position, however it is, Graham should not be the "face" of Mercedes or be allowed to interact with customers. Having now dug into previous reviews on other platforms it appears I am not the first to have been treated in this manner. Disappointing after spending so much money to buy a lovely car, my first and last mercedes. Currently still waiting to be contacted by Mercedes to have the satnav fixed after a year of waiting. I quickly got rid of it and returned to Audi, by far a more professional outfit