Sorayya K

Loan Vehicle

Loan Vehicle -I booked a service/MOT with loan vehicle three times, and each time, one day prior to appointment I received a call from Mercedes Customer Service at 16:30 advising loan vehicle wasn’t available. It is unprofessional for Mercedes Garage to contact a parent of two disabled kids and expect them to make arrangement at 16:30. It is disappointing and unprofessional that this has happened the THIRD time.