Anonymous

Very slow responses and poor aftersales

The customer service rep, Gokhan, was a pleasure to deal with and sorts out anything you need and made the purchasing experience smooth and painless. The reason for the one star is the service team who are terrible for the following reasons; - Never respond to phone or email (the phone can ring continuously for over 20 mins and no one will pick up). No one responds to emails until you notify their head office about the absolute disregard for their customers - Issues advised as fixed, constantly reoccur (this has happened on multiple occasions) - Poor quality of workmanship. You’ll need to check over their work carefully as they seem to love to cut corners and do things on the cheap or quickly, hoping you don’t notice - Long wait and lack of communication from Mercedes Loughton (expect to wait months) - Constant need to follow up as they will advise but no follow through (regular thing) on what they say I definitely wont get my service done at Mercedes Loughton as I simply don’t trust their workmanship and the hassle that comes with constantly having to follow up and check their work.