Alison S

Awful - avoid at all costs

My daughter has been trying to buy a car through them for a week now. Managed to finally get through on phone and put a bloody g deposit. Ever received any paperwork to this effect. Tried to call/email - no response. Finally got through asked if car could be sent to Epsom for delivery as they are part of the same group. We’re told they couldn’t do this. Spoke to Epsom, who were great, and were told Loughton were lying - they said no because they wanted the commission. My daughter is still waiting for the car - they say it is a finance hold up but we keep having to try and ring them. Would NEVER recommend this branch to anyone - they are useless