Dave

Disappointing Service

Returning customer and I'm sorry to be leaving this review, Faults from point of sale, fixed under warranty. 3 weeks after warranty expired, same fault, different part. Told common fault but obvioulsy not replaced during preperation ( would have saved a lot of fustration and travel time if replaced during prep). Checked with Mercedes and forums, very common fault with emissions. Spoke with front reception staff member, very abrupt, unhelpful and refused to repair after agreeing too and after travelling 100 miles. Sort legal advise, eventually agreed to original agreement, I pay for part, they provide free labour. Made second 100 mile journey again, car repaired. Sold vehicle same day, now driving a BMW but still miss the Mercedes. At least I know the car is good for the next owner. I would recommend some staff need customer service training and better communication between staff. Overall I was surprised with the poor service and the number of poor reviews. After I've had my fun with my new BMW I may return in a few years because they do sell decent cars at affordable prices but their customer service needs improving. Sorry to have to do this Jay but you need to sort this.