Claire
Terrible - do not buy from them
Do not buy from these people. I viewed an Audi A1 that had been advertised as having 59k miles on the clock. Went for a test drive but found there to be a high pitched ringing sound which Jeremy said he thought was the fuel pump. I asked him to note this and to look into the cause and he agreed. I put a deposit down on the basis that I could test drive it again and that it would be ready in 7-10 days. I went away and it was then that my mum mentioned that the car in fact had 62.5k miles on the clock. A 3.5k difference which after asking 3 times they have not explained. I then had to text/call them daily to ask when the car would be ready and if the fuel pump issue had been looked into but was fobbed off every time. In the end it felt like they didn’t even want to sell the car. I have now asked for my deposit to be returned on the basis that the car was not as advertised and they have failed to provide any kind of service or the car itself and I’ve just been ignored. Jeremy showed no interest in providing any kind of customer service and instead of putting my mind at rest simply refused to answer my questions or talked over me. I’m £250 out of pocket and they are ignoring me. A horrible experience.,