Deborah S

Shocking customer service.

Saw a car online at Orchard Car Sales, rang up to try and place a reservation deposit on it but were told we couldn't, and if the car went it went. Took a day off work to travel over two hundred miles to come and view the car. The vehicle was not as described on the internet, wrong mileage, was advertised with full service history when most recent service had not been done, general condition not as described on autotrader. Photographs online did not show the true condition of the vehicle. My partner had a good look round the car before we were willing to spend our money. We expressed a few issues to the salesman about the car. He subsequently disappeared for ten minutes and returned to tell us that he had been on the phone to his business partner and was now not willing to sell us the car. As soon as we mentioned we both worked in the trade and that my partner was a mechanic his whole tone changed for the worse. We understood the age of the car reflected the condition but the fact it was not as described on the internet really put us off. He was not even willing to negotiate on the price at all. He proceeded to tell us that he wasn't going to sell us the car because we knew the law regarding returning the goods for a refund within a six month period. His patronising tone was absolutely disgusting. Never have I heard a dealer tell a customer that they don't want to sell them a car just because they express their opinion. My partner and I have over thirty five years experience in the trade, if I spoke to a customer they way he did with us I would be receiving a disciplinary. They're loss was our gain as we found a much nicer car at another dealer less than fifty miles away and received much better customer service.