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29 reviews from our car dealer reviews community
Leave a review for Orchard Car Sales Ltd
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29 reviews from our car dealer reviews community

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"I bought a Citroen Picasso from Orchard "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found what I was looking on the Orchard Auto Sales.website and contacted them to discuss the vehicle and getting it from Warnham to Nth Ayrshire, Scotland. The man who dealt with me is the Owner/Dir and from the moment I first contacted him to the after sales contacts and followups he has demonstrated the utmost Courtesy, Respect, Helpfulness and Professional Attention to detail that has made buying this great vehicle a real pleasure. (Nobody is paying me to write this review!) I opted to drive my p/exch vehicle down to Warnham and drive the Citroen back and at all times, both the owner, and the staff I met whilst down there, displayed the same Courtesy, Helpfulness, Attention to detail and a just very warm welcome to their extensive holdings in Warnham. They even sorted out the car tax online for me so i didn't have to do it myself. The vehicle was washed and detailed for me and the back up Service Documentation proved to me the very well maintained vehicle it has been. It came with a 12 Months' MOT as part of the package. I can;t fault the care and helpfulness, and just down to earth common civility of these guys and will certainly buy a second vehicle from them. The Citroen I bought, showed me, on the 440 mile journey back home, that it was indeed mechanically solid and had not been oversold. It did everything it needed to do and returned me 48mpg as well ! If you need to buy a good vehicle (they have a paddock full of good vehicles) and have a happy and accurate buying experience then go to these guys and you will not be disappointed. You see them by appointment and they look after you. All my question were answered - both before and after my purchase - and I have no hesitation at all recommending them to anyone who wants a safe and reliable way to get into a well looked after and honest vehicle - Happy Buying ! Jeremiah of Nth Ayrshire, Scotland

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+1 Found this review helpful
"Want you to commit to buying b4 driving "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at a golf. Was informed by a non welcoming old guy that I didn’t know what I wanted. Didn’t want to move the car unless I was definitely going to buy it. Told him I wouldn’t know til I’d driven it. Pushy, unpleasant, gives the trade a poor name.

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+4 Found this review helpful
"Dissapointing"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dropped into Orchard car sales to get a cheap small car for my daughter to use while at university as it was local and seemed okay with reasonable selection of budget cars on display. I looked around them and was quite quickly challenged in an aggressive way by an unpleasant character who introduced himself as the owner Alixs and went on to inform me that if I wanted to carry on looking I would need to be definite sale. I said I was just looking thanks but he became immediately quite offensive at which point I chose to leave and find a different more professional seller, so based on this alone I would not recommend this outfit whatsoever, I left feeling really disappointed.

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+5 Found this review helpful
"Wish I'd read the reviews on this site!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I always read the reviews on an outfit before I go and even think about a visit, most of the reviews on Autotrader seemed good so I thought on balance give them a go. However it was a very poor experience at Orchard car sales and then I found this review site that had much more balanced reviews and more accurate I dare say too!! One to avoid ladies and gents..

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+4 Found this review helpful
"Good purchase and very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car (Renault Kangoo) from the Orchard Car Sales website as we live more than 300 miles away so it was a bit of a risk. They were very helpful on the phone and assured me it was good car in good condition. My son collected it later and drove back here confirming it was indeed a first class buy.

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+0 Found this review helpful
"WHAT MAKES SECOND BUYING SUCK!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

it been a long time since I needed to buy a second hand car and Orchard Car Sales reminded me what a P poor experience it can be! For anyone who has spent enough time to read these reviews please save yourself a very unpleasant experience at the hands of the smart Alecs who run this place, you have been warned..

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+4 Found this review helpful
"Arthur Daley muppetry"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was being very kind with the title for this review! More like Arthur Daley without the charm or integrity! Muppet show without the humor or professionalism, defo avoid Orchard Car Sales.

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+6 Found this review helpful
"Great Service and aftersales !"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought my son’s his first Car from the guys at Orchard Car Sales , Many thanks for being patient and and letting us test drive different models. Very happy with our new little ford and the service Russel provided to my Sons choosing the right hatchback to learn to drive in. Highly recommended !!

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+1 Found this review helpful
"Mileage mystery...."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sent a car mechanic to look at a potential nice car for me to buy from Orchard Car Sales for a once over as I am not knowing car things, the man I am sending identified the mileage advertised is not matching the actual recorded mileage when he looked at it. When questioned about this the salesman Alik said the website not always up to date not to worry!!… However when on the second visiting by the mechanic the mileage did magically match the advertised mileage so had reduced by quite a considerable bit, the salesman Alik must have special magcial powers or something but became aggressive and unpleasant to the mechanic and he left without making nice to mechanic I highly do not recommend please do not to come to and trying to buy from this place!!!!!!

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+5 Found this review helpful
"Avoid at all cost!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We pre-booked an appointment to test drive a car. We drove 2 hours to get to this dealership only to be told that we can test drive the car only if we buy it. We wanted to test-drive it first and to see few other cars too. At this point seller changed from polite, to rude. We couldn't test-drive the car and drove 2 more hours back home. Dealership simply wasted 4 hours of our time and we would bet that there is something wrong with that car.

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Dealership Information

Orchard Car Sales Ltd or OCS Car Sales Ltd as they are also known, are a car dealership who specialise in the sales of used cars. Having looked on their website we can see that they are a family run business who have over 20 years experience in the trade.

If anyone has had an experience at this dealership then please share this with us by leaving a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
29 reviews2.6 out of 5 stars — Rated Average
Excellent
11
Very Good
0
Average
1
Poor
4
Terrible
13

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  • Contact Information

    Address

    Orchard Car Sales Ltd
    Unit 1 Buckland Mall Old School Road
    Hook
    Hampshire
    RG27 9NJ

    Get in touch

    01256 212050
    http://www.ocscarsales.co.uk/

    Opening times

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Orchard Car Sales Ltd

    Company Formed: XXXXXXXXXX
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