Heather H

Unfortunately a bad and stressful experi

The day we got back from purchasing the car, noticed a few things so I made a note and emailed them over. Emails back and forth I attended 10 days alter. As it was 50 mins away, it was difficult to sort to get there, so I planned it for a day in the week that I had off. On the way there a warning light came on saying 'Engine Fault - repair needed' and then 'Emissions fault - repair needed' and the Adblue light came on. The list of issues I went with and how they sorted them; *rear passenger side window controls not working from main control on driver door - they ordered a part to come to my address and explained how to fit it myself - this arrived a few days later and I sorted this fine. *The error message on the screen - they topped up the Adblue and told me that rectified the issue. There were now no error messages on the screen and a mess down the side of the car where they had filled it up with Adblue. They told me that it was in fact just the Adblue needed topping up and that when they had done this the error message had just gone off, so therefore fixed the issue. *DAB Radio was intermittently losing signal and cutting out quite regularly. They realised that they had forgotten to attach the arial for the DAB and came and screwed it on to the top of the car. This sorted this issue. *Chip in windscreen - originally I attended the garage as I had been lead to believe I needed to in order for them to fix the chip. Miscommunication and probably misunderstanding on my part, but they weren't ready for me on the 23rd when I went, so I booked an auto glass repair on my insurance from their recommendation and they would reimburse at a later date. 2 days after being at the garage, we were on our way to Cornwall for my mother in laws funeral. Part way there the same error message came on the screen about the emissions fault, first saying 'engine fault - repair needed' then saying 'emissions fault - repair needed' just as it had 2 days before. it then went on to say 'top up adblue- starting impossible in 700mi' though the journey seemed to go down faster than expected from the miles we were doing. We called the warranty number and booked in to a garage in Plymouth and were left without a car, when we needed to get to the funeral and wake the following day. We had to fork out for a hire car from enterprise - very pricey. Plymouth gargage found an oil leak and advised us not to drive due to safety and risk of fire. I'd tried calling and emailing Parkland Motors, but the person I was dealing with, Ash, was only available to speak to if you pestered enough over emails I found, in order for him to call me back. It seemed very much so that he didn't like speaking on the phone as any time that I, (and later my finance company when it came to them having to deal with it all), tried to call asking for him he was conveniently busy or had stepped out. He only called back on the day of the 25th when we were having issues because I'd replied to his email saracastically saying thank you for him getting back in touch. I was told that Parkland wanted to fix the adblue issue themselves and asked that we drive back the car and that it was fine to drive. I said how we had the safety of my family to think about and that we had been advised that without the oil leak fixed it wouldn't be safe to do so. In the end Parkland paid for the Plymouth garage to fix the oil leak. We drove it back to Lincoln at the end of the weekend. They collected it 2nd May, after we had said that it needed to be collected from us rather than us making another unnecessary journey when it had been an issue present when I was last there, as well as the distance issue and work commitments. They dropped us off a courtesy car. This itself had so many warning lights, 3 different ones that came up during the time I drove it, so didn't give me much confidence in them again. No walk around was done at drop off or any paperwork, just handed me the keys. It stunk of smoke and the key only worked to open the driver door, the button on the keys was battered. Car was finally returned a week later on 9th May. Told that they had fixed the issue. No warning lights were on and car seemed to be fine. We were just happy to have a car back that I could use again for work as the courtesy car unfortunately wouldn't have been ok for this due to size and insurance. 31st May same issue with Adblue flashed up on the dashboard. Strangely the starting impossible miles seemed to carry on from where it was when they last had the car with the issue. This fast went down and eventually went to 0 where the car was unable to start. I rejected the vehicle under the consumer rights act. Overall poor communication, not much confidence win quality of car and fixing issues that arose.