Kerry I

Terrible

I purchased a Range Rover Evoque from Pentland Jaguar Land Rover Fort Kinnaird Edinburgh and the service and incompetence from the start was horrendous. I purchased the car through finance and my sales advisor was James Burke. After the deal had gone through I waited around 3 weeks for my V5 document, keen to change my plates over I chased this up with James to be told he had sent them to the DVLA and they would be sending them. Waited another week or so, called the DVLA to be told James hadn't sent any documents and the car was still registered under trade. Followed this up with Pentland to be told 'sorry, James hasn't sent them off but we have done this now' A week later my car had numerous warning lights activated including the engine management light, called the garage to be given an appointment to take it back. Finally they told me it was fixed, I collect my car, had it back less than 24hrs for all the same warning lights to re appear. Call the service manager Rory Allen back to report and make arrangements to take the car back again, was give an appointment for 3 weeks after. Took the car back, was in the garage for 3 weeks to eventually be fixed again. Collected my car to drive it 10 miles down the road and again same problem, same warnings on my dash including the engine management light again.  Called the garage the next morning to complain and ask for them to give an explanation and collect the car to be fixed. They refused and told me to contact the warranty company directly. I have since taken legal advice and have reported this garage to trading standards. My independent finance company have been informed and sent proof of the above. They are now in discussion with this terrible garage to resolve the issue. Haven't even had this car for 3 months and this is the 3rd time I've had to try to sort this mess out with them.  I would also like to add, I left my car with half a tank of fuel and when I collected it, it had 24miles of diesel. Not even enough to get me home. On one occasion they also gave me a courtesy car, again with 70miles petrol, again not enough to get me home and with a previous customers purse, bank cards and driving licence within