Pomp

save yourself the hassle

It all started off so well, the car we looked at on the forecourt and wanted to buy had an electrical problem which Steve told us about but said that it would be sorted prior to us collecting and making full payment, it turns out that the car was beyond repair and couldn’t be sold to us, so we went for something else we had seen on the forecourt. I checked the previous MOT and saw there were issues which needed to be sorted to get it to pass the MOT, I also asked for it to be serviced. They did fix previous MOT failure points but were apparently too busy to get the car serviced (in the 4 days between us paying deposit and collected the car), so we took the car to our local garage to be serviced - thank god we did! Our garage found multiple and expensive issues with the car! we made him aware but apparently, he could do nothing without the owners say so, who happened to be on holiday. We made a complaint to Pontings and also contacted trading standards who told us we were entitled to a full refund or the car repaired, but still Pontings would do nothing without the approval of the owner. 2 weeks we waited for the owner, the car broke down (engine warning light), we got in touch again to be told they could do nothing until the owner was back 3 days later! Thankfully the AA could sort it (oh and avoid using Green Flag – they refused to attend due to the age of the car but that’s another complaint!) We eventually spoke to the owner on his return to the office and he agreed to repair all of the issues, who was annoyed that the faults were not rectified before we took ownership. The car has now been fully repaired but this has very much made us question our choice of garage. Were sales friendly and helpful before we bought a car – Yes Were sales friendly and helpful after we bought a car – No (as far from helpful as you can imagine) Was the owner friendly and helpful – Yes (VERY) Would we go back to Pontings - No