Robert M
Avoid!
For someone with a low budget don't touch Prestige Cars Kent..cars they have are trade in's. You will not be looked after as well as a customer unless your paying 20k+. They agreed to give me my full deposit back and just make the payments because my circumstances changed.they agreed to replace the clutch and flywheel which I reported during test drive..after collecting vehicle and a SECOND signing of finance agreement which I actually did this time!! (first 1 they signed on my behalf and never bothered to tell me what first payment was/rate etc even tho they knew my situation.) ..this is failure to follow FCA law..(same as being missold ppi). I was told I would still get the deposit back..I collect car..a few hrs later...noise from gearbox...rang and ..yes they confirmed flywheel wasn't replaced because they said it didn't have to be..NOTE: I bought the driver plus warranty with a free service...by the way..that means an oil and filter only!! You want a full free service buy the 5k warranty lol. More or less they wanted flywheel to go after (warranty???). I complained..and they now said they would replace it..great..now..it's been a few days..where's my deposit back? 2 weeks later and after several calls with a manager called Kelly Davenport I got half back..when I called he said that's all your getting..it's in writing..even tho it's not and all my calls are recorded. Around same time I saw my vehicle in a different light...nearside front and rear doors are a different colour to rest of car..on closer inspection..I found overspray from previous repair work that wasn't reported to me in buying vehicle. Car was only 5k and did take 4 weeks for me to collect but they screwed me and sales men lies on instruction for manager..(again on recorded calls lol) if your a JLR assist guy that used to work with me for a certain company spread the word plz. These guys are cow boys and only the people with no money worries can deal with these guys. P.s 2nd finance agreement was totally different..I actually had to digitally sign the e-agreement lol beware people. And have an independent vehicle check carried out..my vehicle is worth a lot less due to pre repaired damage not declared to me. Avoid if your not minted!! YOU SHOULD DO AN INDEPENDENT CHECK ON THERE CARS..WILL COST A BIT BUT COULD SAVE YOU A FORTUNE. There attitude is. Its second hand and it's in a satisfactory condition..(in there eyes). They sell alot of nearly new cars hence the great reviews..they also sell cars like the 1 I got,an 09 vw passat. They claim to treat every1 the same regardless.... You have been warned.