Bethany B
Leaving this here to warn others!!
I booked my car in for an MOT at Quest Motor Group Braintree, it failed by ‘near side headlamp aim too high’, I was told the car was now illegal to drive and I couldn’t take it away. They then phoned me later saying I needed a new headlamp, they had to get it from MG directly and it was going to cost £1003 altogether. I had done some research by this point and spoken to friends who are in the car industry and they advised they should be able to just manually adjust it, so I called quest back (15 times as I just couldn’t get through) asking for explanation as to why I needed a new headlamp and they informed me it can’t be adjusted as it’s damaged. I decided to take the car away and get a 2nd opinion at another nearby garage and I am so glad I did! The other garage adjusted the lights for me within 5 minutes, I asked them if there was any damage to the adjusters at all and they said no!! I took the car back to quest for a retest and it passed! I wanted to leave this here to warn others to please get a 2nd opinion!! I’ve saved myself over £1000 by taking it to another garage! I did not receive an apology from quest for this mistake they made, nor will I be taking my car there for any more MOT’s.