Harry T

Poor service and pushy sales

I want to share my experience in hopes of helping others make an informed decision. I arranged an appointment for a specific time, but was left waiting for 45 minutes before being seen—only when we got up to walk out the door did someone finally attend to me. The delay set the tone for an experience that left much to be desired. The sales assistant who eventually helped us was very pushy. He insisted that we take a test drive in one of their showcase cars and then urged us to put a deposit down on a car we hadn’t even seen, promising it would be transferred from another dealership. His approach felt more like a hard sell than genuine customer service. Furthermore, as we were about to pay for the deposit, they failed to provide us with the terms of the agreement. Instead of explaining the conditions or offering a clear contract, we were simply given a form indicating where to sign, leaving us without full knowledge of our obligations. When we finally received the new car, it was nothing like the one we had test driven. The vehicle had a noticeable chip in the center of the windscreen and handled markedly differently from the test drive model. These discrepancies raised serious concerns about the dealership’s transparency and reliability. Matters worsened when we attempted to back out of the deal. We were told that the deposit would not be refunded, despite another dealer's assurance that car dealers an obligation to return deposits if no unreasonable expenses have been incurred in preparing the vehicle for sale—a condition we clearly met. While I acknowledge that many customers might have positive experiences at this dealership, our experience was far from satisfactory. I urge potential buyers to exercise caution, particularly when being asked to commit to deposits over unseen cars. I also hope the business takes these lessons to heart and improves their service for future customers.