Had a BMW recall & service required have contacted the twice over a month with call back promised. No call back yet. Worse Customer service ever obviously they don't care for Customers suggest you all vote with your feet & find a Company that does care.

I used to work there, they don’t pay wages well, most managers are bullying their staff to rip off customers and make figures. Bournemouth aftersales has a lot of racist techs who snitch on people all day (general issue in Bournemouth) No organisation and few crazy managers had been employed from protyre, one before that was from a sheep farm in Cornwall. (Complete idiot). Loads of people want to be boss up there aswell. Don’t go there for anything

Wanted to say a huge thanks to Freddie the salesmen who was massively helpful in sorting everything for my new car and went above and beyond to help me and couldn’t of asked for more

Supplied incorrect parts no refund, pins were different on parts. Loads of phone calls chasing my money over £700 pounds of wrong parts, supplied photos of pins incorrect and still no refund! Gary in parts very rude and doesn't listen. Simply Marshall supplied wrong parts, parts returned direct to driver, box opened checked and gave back to driver. Gary in parts claiming been fitted even though driver was there and nothing more than box opened.

I wish I could have given no stars! This is the worst company I have ever done business with! On my second BMW and now thinking of moving brands, the staff at the Bournemouth BMW service department are arrogant, unprofessional and have zero regard for customer care!

Booked my 7 series in for an Oil Service by phone, but foolishly misplaced the time/date details. Called back on numerous occasions over a two week period to try and find the appointment details, as knew it was a couple of weeks wait at time of booking, but was not able to get the information. On each occasion, call was answered and was told that they did not have that information, would ask Service to call me back. On all but one occasions, such a call did not happen, and the one time they did call I was otherwise engaged on a call, but no message was left. In fact, on most recent contact, I specifically stated that was happy to have a voicemail left, if they could not speak to me......but, no call happened. Today contacted them via online chat, who ALSO advised they could not help as they did not have the information, and suggested I phone the dealership. I protested that I had tried on numerous occasions, to no avail, but the only response from online chat was that they could not help, and to phone..... Needless to say, have called a different dealership, not part of the group, and arranged a booking for my oil service (and have saved a calendar item).

Car went to marshall under emergency recall ERG. Notice states car is dangerous to drive. 10 weeks later i got it back so no rush job. Months later a specialist garage told me it had not been done correctly and must be returned immrdiately. It sat there being ignored for over week until i caused a fuss. For the 2 weeks they refused me a courtesy car. Roll on 4 weeks and the same issue again. Another week with no car and they havent looked at it. I am a single key worker who completely relies on my car

Danni was from first to last contact extremely efficient, knowledgeable and responsive. The vehicle was ready and waiting, sanitised and clean.

Firstly after booking a viewing appointment. Me and my friend approached the front desk and were told we had to wait for 15 minutes for our appointment. Whilst waiting we were having conversations with the front desk about our current cars and what we’re looking to buy. Whilst talking to them one of the two at the desk asks how old we are as me and my friend respond 19 and 18. They both laugh and call us “time wasters” which instantly bring a hostile atmosphere to the place. Once our appointment started “Callum” who was really nice and wanted to help us out as much as we can tried to sell us a 3 series which my friend test drove and wasn’t sure if he was happy with what it was for the price. I then was planning on looking at a 320d but changed my mind because of the insurance prices and because the first impressions of the staff. We left empty handed because we knew that their strategy was to try force a sale by making us buy one to make them feel as if they’re wrong. But we were so unhappy with the service from the front desk we left and went to a separate branch. Both me and my friend were financially ready to buy a car from here but felt so unwelcome and wanted that we went to separate garages. My friend ended up buying the same 3 series from the Partridge garage in southampton for a similar price but the customer service was immaculate compared to this place. Wouldn’t advise browsing here as they try to con you into buying w vehicle and are genuinely immature nasty people (the front desk 2) To clarify the two at the front desk were 1 tall male with black hair, and 1 shorter male. Both mocking us at the front desk. Also the car we browsed was not cleaned on the outside with lots of brake dust in the rims and leafs in between the bonnet and windscreen. Poor service and won’t be coming here again.