Jamal

Unprofessional

Booked my car for a service with Robins and Day for today. On arrival the car park was full with no where to leave the car. It was crowded and badly organised. After a few attempts to park i finally parked on a no parking spot as it was the only available space. When we went in we were served by a young lady who had no professional etiquette, she was spinning in her chair and sitting on leg with the other dangling down. I can only describe her conduct as off hand and of some one chilled at home in front of the TV watching Eastenders. At the time of booking I was told that the car could be done while I wait and it would take up to 3 hours. I also rang the showroom yesterday and I was told the same so I was surprised when the young lady told me that because of covid they don't touch my car for 3 hours and that I can collect it at 5 pm. This meant that I had to wait in the street for over 6 hours. What I can't understand how can they not touch the car for 3 hours because of covid but happy for the customer to collect the car straight after it had been worked on by the garage? ... doesn't my life matter or do DS think the customer is immune from covid.. stupid really! Other than the service I wanted DS to look at a small damage to the car and i wanted to show and describe to a technician the location of the damage and symptoms but the young lady refused to send some one out to check but after reasoning with her she agreed. While she was gone to speak to a technician her manager came out and tried to intimidate me with his 6 feet something height and impose his wisdom on me. I could only imagine he was watching karate kid the night before and thought he was mr miagi ( wax on wax off) Or the series kung fu .. I really expected him to call me grasshopper. At that point I decided to leave. The thing is i have a long history with citroen, peaugeot and DS. As a family of 5 we had synergy and another synergy, C8, C4 and another C4, C1, 208, 308 and now DS7. The reason I bought DS7 becasue I retired and I thought I deserved a luxury car after years of working. However a luxury car clearly doesn't mean luxury service ... well at least for not from this particular DS showroom. They were unprofessional, rude and stuck up. DS have few service centres and they are few and far between. They should know themselves and appreciate that customers are travelling a fair distance as I did. However their was no recognition of that today and there were no provisions to compensate for people waiting for 6 hours. I will never go back to that showroom again. They clearly don't have any sense of customer care nor customer safety as they only value their own safety but not that of the customer.. if they prorohibit working on a car for 3 hours because of covid they should apply that to both staff and customers. in order to apply the 3 hour rule both ways, they should keep cars overnight for everyone's safety. As for customer service it doesn't exist.