THOMAS O

Avoid this dealership .

Purchased a nearly new Peugeot 2008 on 12th March 2020. After we left the showroom we found the sat nav was faulty , as the dealership was closing we returned the vehicle following morning. After doing a check they said it was either a loose connection or faulty wiring loom . We left the vehicle with them until 24th March. The problem hadn’t been resolved and the showroom was going into COVID lockdown . We had booked the car on the ferry to Ireland that night so had to take it . They told us that it wouldn’t be any problem to bring it to a Peugeot dealer in Ireland to get it sorted . We did not receive any assistance from them even the customer care number they gave me was for spare parts . When we were test driving the car we asked if it had been used as a rental , we were told no that it would have been a company staff car . However I found paper work stating the car had been prepared for a rental company . The salesman was Mark Martin. We were sold extended warranty which is not valid outside the uk even though We had told them the car was being exported to Ireland . On another visit to London I was told by Mark Brown that their engineer had been in touch with the Peugeot dealership in Ireland that I had taken the car to ( and had it for 12 weeks ) . To try and resolve the problem , Once again this was lies , there never was a conversation. It was only when we got “ Resolver” a Martin Lewis company involved that the issue was taken up by head office. We finally got the car sorted in January 2021 . Mark Brown has refused to give us compensation as he said we hadn’t given them the opportunity to repair the problem. I’d have thought that having the vehicle for 12 days in their workshop immediately after purchasing it would have been long enough. Once you have purchased the vehicle they no longer have any time for you . The number of phone calls where they were not available their failure to answer any e-mails was very frustrating . If anyone has the misfortune of having the same dealings I’ve had with them , contact “ Resolver” and ask for the matter to be dealt with Ms Donna Penman @peugeotuk. Thomas O’ Dwyer