Perry V

POOR

called the Leicester Peugeot phone number but was transferred to Derby hub which was not a problem because the people i spoke to were more than helpful We ordered some service parts which i was told would be delivered to Leicester ,we were then given a WIP number which Leicester could identify our order by .We called in to the Leicester branch to pay for the items and the lady that paid ask for an eta for the parts to which the reply was~"that's why we ask for your phone number isn't it "which seemed a little abrupt but maybe the man on the service counter was having a bad day who knows .We tried to call Leicester a couple of days later but we were continually transferred to Derby hub who could not help but did say that they had dispatched the parts already .i continued to try to contact Leicester but with no avail so i tried a different approach i tried new car sales ,well guest what they picked up ,strange that don't you think .Once ,twice thrice i was transferred to the Derby hub (at this point i think i am on Christmas card basis with the Derby hub) so i tried again and told the gent on the new car sale line that i did not want overlooking so he told me to stay on hold and i WOULD be put through ,which i was ,i was told that we would not receive a phone call but a text message .i again stated that the parts had been sent from Derby hub and would have been expected to be there by now to which i was again put on hold ,On his return i was told my parts were in so i ask where my text message was to be told "i dun know "(note the spelling ).i traveled to Robins and Day to collect my items .On my arrival i noticed that there were more employees than customer wandering about so it did ask the question why the phone isn't picked up but that is a different avenue to go .down .i walked to the service counter where there three employees but on my arrival it was like i had a contagious disease that scattered leaving one poor man to suffer my disapproval but he MUST be used to it , He as if he could help to which i explained that i was there to collect parts ,he started to serve me only to have a gent in a suit interrupt our business to discuss a journey the person that was serving me had taken the day before .Because i was starting to loose what little temper i had i said "would you please mind letting me finished being served because i felt i had been messed around enough and i wanted to be out of there "to which he walked off and i was finally served .there is an addition i wish to make .During this time i had contacted another Peugeot dealer in case i could not the parts and was told that the cost inc VAT was £145 plus a few pennies but i was charged £206 again plus pennies at robins and day ,and before i am told it could not be apples for apples both dealers were given the same reason we wanted the parts which was we felt that 30,000 miles was a long time between services so we wanted to carry out an oil change in between and was advised that it may be prudent to use genuine Peugeot items so we did not invalidate the warranty ALL THIS FOR AN OIL CHANGE