Sophie H

Absolute disgrace. Awful

Absolutely horrific customer experience. My partner bought a car in March (the car must have been faulty when it was purchased). Since then, the car has repeatedly gone into limp mode for 6 months and we are in no position now for the car being sorted. The car has been taken into the trade centre garage 4 TIMES now and been returned ‘fixed’ and it has continued to have the problem over and over again. The car clearly does not work and has been mis sold, yet we are being refused a refund and refused the ability to swap the car even though it does not work. My partner has spent hundreds of pounds on getting taxis over recent months, and we are now in a position where we are been refused a courtesy car as the car has been ‘rejected’. If not resolved this time, then we will be taking action further.