Paul L

Avoid at all cost

Please if you are thinking of buying a car from S James don’t! It’s been a long and disappointing experience which would be to long to cover in a review however some key points are….. I have a car that is making a noise and because they cannot resolve the issue they used pressure tactics, effectively an ultimatum to try and push me into making a decision about returning the car last night. I would have been returning the car without the money being refunded. Would they sell a car and allow me to drive away with a promise of paying in the morning! I don’t think so! The warranty was sold as a BMW equivalent warranty, yet when I wanted to book it in to my local BMW garage I was told I couldn’t. Clearly not a BMW equivalent. I would argue it’s not worth the paper it’s written on. I have had a call from Mr S James himself this morning and I can see where his business gets its aggressive, threatening and not willing to see things from the customers perspective attitude from. They say as a leader it’s the shadow you cast that sets the tone that people will follow. In summary please if you are reading this review think twice about buying a car from S James, looking from the outside the cars look great but all isn’t what it seems and when things go wrong customer service goes out the window and the threats begin.