Anonymous

Could do better

Purchased a Ford focus Active X from sandicliffe stapleford Nottingham 4 months ago. Although the car itself is fine on the whole, the reason why I’m giving a poor rating is because the whole experience hasn’t been as good as it could be. When I buy a car (which happens very very rarely) I don’t want to have to take it back a few weeks later to sort something out yet this is what happened. I had issues with Apple CarPlay immediately and worked out the software wasn’t up to date. I tried updating this myself over WiFi which it says you can do, but it just didn’t work and seems this is the norm. So I had to take it back to get the software updated, more time out my busy schedule, and they tried to charge me the price of a courtesy car to use whilst it was being fixed! They said they would update the maps software also, yet when I picked the car up I asked if maps had been updated and they said it hadn’t been as that was chargeable, £75. Look, when you buy a Ford car from a Ford dealership, the least you expect is that they’ve taken the bloody time to update the software and satnav before you drive the thing away, the computer is the heart of the modern car and integral to the user experience, it’s basic stuff yet wasn’t done. Bad practice, and on this basis I can’t recommend them. Also, when I bought the car the salesman purportedly changed the batteries in both remotes, yet a few weeks later they both started saying batteries needed changing. It’s the little things which make for a good experience and there’s definitely room for improvement here.