Craig

Wouldn't recommend

Firstly i was impressed with service and deal as normal from any experience from a car dealer. Had my car a total of one month and the radiator went causing the water pump to go. Was under warranty so no issues getting that sorted apart from they held on to the car for 3 days which caused a bit of a problem for me to get to work. After another two months a knocking was coming when breaking and took it back to them to no avail they said they would send it to a specialist... changes the shocks on the front! Scott baileys mechanics couldn't do this! 🤔 They didn't have a clue to what it was.... long story short after 5/6 visits to get to the bottom of it I start to get the palm off and so I go down my own route. Straight to finance company and ombudsman. After not me but finance company pay for independent engineer to assess the vehicle, guy comes out I only describe the problem and boom he had it. Takes it a spin and comes back to say not only is this the problem but has been in a bump and things were held together with cable ties! This is a 3.0 lrt car I had for myself so not the safest method to hold thing together on! Also it was not disclosed at point of sale when asked the finance company are informed of this and then proceed to the point the finance company take full responsibility on behalf of their business. Car has been picked up and monies given back to me, as in the word of the finance people "we no longer have dealings with them (Scott Baillie) and will not be in the future" Must say I was happy with the result as I refused to pay for a reg plate to get their name of my car at the time! I just had a horrible time through my experience with them and at the end of the day another business took the shortfall. Don't like seeing anyone lose out even if it is a large finance company but I sure wasn't listening to their stories anymore so took it my way. Never again and will advise anyone I know to stay clear.