Ben D

Disappointing first visit, poor customer

Very disappointing first visit, my experience of Cupra customer service was very poor. My 2 months old Cupra Formentor Collision Assist works intermittently when outside temperature is cold, a system glitch where the car electric system wouldn’t turn off, and the electric range is significantly lower than when the vehicle was delivered Booked to Barlow motors. Nobody made any effort to ring me to say car was ready After I rang up, no one knew what was going on with the car at collections After 2 days I had to ring up speak to service manager (Tom)who is the only qualified EV technician so this was what I get back from Tom: Active safety sensor - “won’t work when it’s cold so you just have to wait until things warm up” Electric range - “range is not really 34 miles that’s just advertising plus it’s a hybrid car so it’s not design to use electric only” (never mind what Cupra advertise as plug in hybrid lol) if you use the heating range becomes limited (even though battery is 100% and it still shows 25 miles range available instead of the 34 advertised System glitch - “so there is a software update that can fix this but guess what, we haven’t got it so just live with it” My perception of Cupra after visiting Barlow motors Wolverhampton changed from a potential new luxury car to budget car maker whom staff don’t care about quality or customer care