Jess

Unhappy Loyal Customer!

I have been buying new cars from Barlow's for over 7 years. Always had positive interactions with sales staff, never felt pushed into a car I didn't want, generally found them to be very helpful over the years. I have had 4 cars from them, 3 different models and specs, had minor issues with some, as you'd expect with any car. Up until recently, the service department have been great with dealing with issues. Since having my last car, 70 plate Leon, I've had nothing but problems with the multimedia system, safety features and general day to day things with the car! when I've called the service department, I'm met with what I can only describe as a 'bad attitude'. Lack of helpfulness, and general disregard for what I'm asking. Once, I put down to maybe having a bad day, pressure etc but it was every time I tried to get an issue resolved! One example, I questioned why I was having to change the batteries in my key fob so often, when I hadn't had this problem with any of my other cars. I had recently put a new battery in. The reply I got was, "Well, I don't make the batteries, its not down to me how long they last is it?!" Disgusting customer service!!! After less than 18 months of having my Leon and lack of help I'd had enough! I wanted rid, and I wanted rid of Barlow's. Then I crossed paths with Nic. He works for the Cupra side of the dealership, very friendly, approachable, no nonsense, no pressure. Felt very comfortable with him, he listened to me moan, he listened to what I wanted, what my budget was and found me a car in no time. In less than a week we had a new car and I couldn't be happier with his service. I may only be one person, one sale, but it makes a difference. While we were waiting for handover of our new car, he was handling another unhappy customer who by all accounts looked happier with his service when he walked away. Nic is fab! Barlows unfortunately need to up their game or the new dealership in Lye maybe having my custom from now on!!!!