Joe B

Awful experience

Awful. My car was recalled for the Airbags to be replaced two weeks ago, they had it for the day and phoned me to come and pick up in the evening and it didn’t start. They tried to tell me on the spot that this must have been something that’s happened before (it hasn’t) and sent me away without my car. Two days pass and I get a phone call saying there’s a problem with the steering lock and it’s a coincidence that they’ve been working on the steering column and something else located in the steering column breaks at the same time, but as a gesture of good will they’ll “try” to reduce the labour costs for me. I said I’m not happy with that so he said the service manager would ring me straight back, 7 days later I get another phone call pretty much saying the same thing it’s not their fault blah blah blah I said I wasn’t happy and he also said the manager would call me back, fast forward another 7 days and I finally had the phone call which again was just them saying it wasn’t their fault but this time added that they noticed the fault as it came in but just didn’t mention it. I’ve been on the forums and it seems to be quite a common thing taking your car to Mercedes’ for warranty work or recall work and the car mysteriously breaking while there. It seems they don’t like working for free and will find a way of getting money out of you. Going to seek advice from trading standards about this before handing over a penny, it’s put me off ever buying a Mercedes’ and certainly from using a main dealer to work on one, there’s a reason they call main dealers main stealers. You’d be insane to let these work on your car especially if it’s a recall job.