Anonymous

AVOID AT ALL COSTS! TERRIBLE PLACE

AVOID THIS GARAGE AWFUL SERVICE AND TREATED ME REALLY BADLY ! I recently PX my car for a mini at this garage , I went for it as it had blue tooth fitted. When i collected my car I asked how the bluetooth worked and was told by Simon to go home and read the user manual. I did but with no success I went back to see them , he also could not get this working so sent me to Auto Electrics to look at it. They told me the module was faulty as it was not picking it up so I then went back again to see them. Simon then denied telling me that he told me it had bluetooth in it when I looked at it! I could not believe what I was hearing , they even tried to blame auto trader for putting bluetooth on the ad and they hadnt wrote it. I called BMW in front of them and they told him it was made with Bluetooth and USB as extras . He then admitted to saying it so they booked it into mini ro get it looked at . It took them 2 days to make this simple phone call but it was looked at. Mini confirmed this waa faulty and would need a new part fitted and had to be done there as Mini have to use a special tool to link it to the chassis no at a cost of £750. Part was £550. Simon advised me they would get it fixed but not at mini and the part he was looking at was 2nd hand of Ebay! I had just spend £4260 on a car that did not have this working and he wanted to fit a 2nd hand part with no warranty. I was so upset and angry and all he could say was " you brought a 2nd hand car you will get a 2nd hand part" . I rung trading standards and they advised me I was entitled to my money back but they would not give me it, I wrote them 2 letters asking but they still did not give me it. They wrote saying they would fix it but again not via mini. Too little too late and I dont trust them as a garage . I started court proceedings after they did response to me and reading other reviews looks like Im not the only one who has done this so that's a bad move on their part as the courts will see im not the only one to have trouble with them. The car has other faults too and like someone else wrote the AA report is not worth the paper its wrote on. Disgusting service, Rude, no customer service skills at all !