Robert C

Dishonest and untrustworthy

I purchased a (65) plate Kia Sorento from the Harrogate branch. Buying remotely due to restrictions had me concerned to say the least. I was reassured by the sales manager that Stratstone Harrogate were my eyes and ears during this transaction. A 2 minute video of the car showed a few stone chips (to be expected) which were addressed. What they hidden from the video was a damaged roof liner, a very unhygienic cabin (scary I know in this climate), a 20cm scratch that had gone down to the metal work and to top it off I found out that the car had missed a servicing which invalidated the remaining warranty. When I raised my concerns with the 'salesman' he became very confrontational, insisting I would have to pay to have the car removed. After the vehicle left, I had to wait 4 days for my funds to be returned as the individual hadn't passed the details to the accounts team (who resolved the issue within hours of receiving). Scary these are asscotiated to Evans Halshaw, who are great!