Ismail B

Shocking levels of care

Take your business to Halliwal Jones or Sytner. Shocking levels of Customer Service Horrendous experience in purchasing a vehicle for my father. Having put a £500 deposit last Wednesday, Jack said we come on Monday to collect the vehicle, he made it clear the price was the price & no negotiation was possible. As the spec was quite specific we drove 3 hours to get to Hull. Met by a no real enthusiasm we made way to the vehicle, upon first impression the vehicle seemed prepped to standards. I was only disappointed with the amount of fuel in the tank, Jack claimed he could only fill in £10, considering the value of the vehicle & knowing the distance which we had travelled from set the wheels in motion of the whole experience. As the paperwork was being processed I decided to take a closer inspection of the vehicle. Upon this a scratch on the front bumper, a dent on the back panel & cob webs under the deployable spoiler was found. Immediately I pointed out the defects to Jack who acknowledged that these bits had been missed in the prep. He assured me he will sort the issues out. In the meantime the payment process was underway & soon enough paperwork had been completed. The cobwebs had been cleaned & someone was working on the scratch, despite this the scratch was still visible & the dent hadn’t been touched. Jack called out his manager, I went through the two remaining issues with him & explained Jack had acknowledged that these had been missed in the prep, at first the manager commanded my checking of the vehicle, thereafter He went on to say ‘as the vehicle Is 2 1/2 years old you have to expect certain defects’ He proceeded by offering me a mere £100 off a alloy wheel cover package priced at a additional £499.00, leaving me questioning are they being difficult & awkward only with me? By this time my father was tired & the only other alternative was to travel to Brighton for a similar spec vehicle. As the deal was done we decided to take the vehicle with the dent & the scratch. Upon leaving Jack said he will refund £50 to cover the cost of repair. I doubt this will cover a inspection never mind a repair. I cannot come to terms with the service received upon spending a very large sum at this dealership. What did we do to receive such unbothered attitude & no care? I can only think of two things... 1. Finance is king 2. Skin Colour