Anonymous

A great experience selecting, purchasing

A great experience selecting, purchasing and taking delivery of our new E-Pace at Sturgess of Leicester. Having had less than favourable experiences at two larger dealerships in the Midlands, Sturgess in general and Jack Davey in particular, were a breath of fresh air. No hard selling. No supercilious attitude. No spurious “deals” that sound enticing but don’t stack up behind a plethora of figures and mis-matched detailed specifications. Jack understood our requirements and exceeded our expectations throughout the process and this high standard of care is extending post-sales – not a claim many organisations can make in the industry I’m afraid. Jack was supremely knowledgeable, approachable and professional. He knew the specs inside out. He understood what we were looking for and when seeking an earlier delivery, only selected alternatives that made sense. In the end, we swapped a few things in and out and this was made much easier by Jack guiding us along the way. Jack’s attention to detail including remembering the pet name for the car is exemplary. A car is too complex and too expensive to simply buy on-line – even in these Covid times – we wanted superb customer service, hands-on and face to face. Jack Davey and Sturgess gave us that. We would wholeheartedly recommend Sturgess Jaguar.