Vicky

Awful company and customer service

I put a deposit on a green Citroen c3 20/06/2021. Was not kept up to date after it was taken to garage to ‘get checked over’. The garage apparently identified two problems with the car one including an oil leak. Was not called as promised by Cameron several times. After being told I would have the car the next day for a week and making arrangements each day the car was eventually ready. Didn’t even make it home before issues began. Oil pressure low and car telling me to stop. Mechanic looked over it after it had overheated it was steaming so bad it looked like smoke. The engine was overheating, problem with oil pump, radiator gloopy and brown and indications the head gasket was on its way out. Was advised car was not safe to drive. I rang the company and was met with complete hostility from the manager Cameron. He was so very rude and not helpful at all to the point I just wanted them to collect the car and refund me. I was told by Cameron I wouldn’t get a refund until he had the car but didn’t know when it would be picked up and suggested I drove the car to him even after I advised that a mechanic had told me under no circumstances drive the vehicle as it was not safe. He was expecting me to drive from Whitley bay to Sunderland to get my refund quicker. Clearly they don’t care about the safety of customers. I made my needs very clear as a full time NHS student that also works I needed a car and they have just messed me about. No apology no empathy. The apprentice showed more empathy and customer service than the so called manager. I asked how to complain about his attitude and told me to write in an email. It was very clear from Cameron’s attitude he knew the car had issues and did not care. He acted like he was doing me a favour giving me my money back. The car was not road worthy. I should have known when he had cars on his forecourt for sale without having put them through any kid of MOT how can you even gauge their worth. They claim to use an independent garage but what kind of garage misses such huge problems. Avoid at all costs.