Dave H

Be very careful

I expressed interest in a 2013 Aprilia Caponord, supposedly at the Macclesfield site, and was informed it was now located in Milton Keynes. I went through the electronic pack that James in Macclesfield sent me, and foolishly purchased the bike over the phone in good faith. I live in Hereford so travelled on the train to Milton Keynes 2 weeks later. I had already insured the bike, and I taxed it electronically once I’d I looked it over. It was a nice bike and exactly what I wanted. I then finished the paperwork and received the keys. I set off on my journey home, and within 100metres I had a RED warning light on the dash. I immediately returned to site, less than 4 minutes after leaving, and showed the tech the issue. The tech was unable to rectify, or even accurately identify the issue and, after an hour or so, informed me that he was going to send the vehicle away to Donnington to be assessed. Naturally, this was not my expectation, so I informed SUPERBIKE FACTORY that I required a refund, as I am entitled to under the Consumer Rights Act 2015. I was informed I will only receive my funds back after: 1) The bike has been transferred to Donnington (… “sometime during the week”) and 2) The Donnington inspection has verified that there is an issue and 3) SUPERBIKE FACTORY financial procedures have been followed, to issue a refund 3 to 5 days after the assessment. (Irrespective of whether there is an issue, I am still entitled to my funds back under the Consumer Rights Act) As SUPERBIKE FACTORY are unable to decide at what point they transfer the bike to Donnington, I am expected to place my search for a bike on hold until they see fit to progress it. THIS COULD SO EASILY BE YOU IF YOU BUY FROM SUPERBIKE FACTORY