Anonymous

Abysmal customer service

Contacted about a test drive on a car - I suggested that I had a route planned for my test drive, purely because I didn't know the area and didn't want to go over the allotted 15 minutes for the test drive. I was then met with heavy judgement from the person who I spoke to on the phone who then tried saying that I was just doing the test drive for pleasure purposes and not actually intending to buy the car. Despite explaining why I didn't go through with the previous purchase when I went to visit (was diesel, preferred petrol and also lost wallet so had to replace everything in there), he still kept judging me and now saying that he was weary of why I wanted the test drive and why I would plan the route (even though I had explained multiple times to him why I planned my route - to which he responded saying that people who are actually serious buyers don't plan their test drive routes and only take the car down the road and back, which is false.) He then said that "he would have to think about it", hung up and is now refusing to answer any of my calls. Abysmal customer service