Adam P
Arrogant,Lies,Threatened to keep deposit
I would not even give this arrogant man one star if i had the option. Me and my partner went to look at an astra , putting his arrogance aside, it was a good motor and not the cheapest , so we left a deposit, he told me to put £400 down so it only leave a thousand pound to pay on the Friday when we collect it. however later that day , we didn't specify ( our fault of admittedly )that the car was an sxi and the insurance was 3 times the amount we currently pay. so a few hours later I said could you find another car for the same price range that will not be as bad on the insurance. He was having none of it! He then said coincidently that in the few hours that we left that some one had come to but that specific car and he had to turn them down. So he said he will be keeping £100 of my money for damages occurred! As we it was our mistake for the not getting the insurance correct I took that on the chin. However I called him back up and said I want the £300 back and he said exactly this to my partner, 'To be honest, can i keep all the deposit? i probably can! will I? I do not know, I must be fair to me as much as you. So over the next day we hounded him with texts and calls and had no reply. Until later the next evening he answered. He said to my partner the following, When people keep harassing me I should put a clause in the contract that i will keep the total amount. He said if you keep calling you will not get anything back. luckily enough he did transfer the money and he kept the £100 for the so called damages occurred. Tom you are a horrible arrogant man who lies , that scare mongered us into losing £400. however for any one that wants to purchase a car from him , please read the other reviews and when he tries to get you to put a bigger deposit down ... DO NOT, because it is more for him to keep if your car ends up not being for for purpose and you have to cancel. He keeps it short and sweet and even if he knows the car is not for you he will not tell you, soon as he got your cash the man will try to bully you into having the car or losing your deposit. It was a stressful time for me and my partner. So if you do decide to put a deposit down do not put NO MORE than the minimum. If you do a search on the web for tom poole you will see that he does not seem at all to be around for 30 years like he says. Here are a few links to used car watch dog and other review sites that people have reported with their awful experiences with this man: https://twitter.com/CarWatchdog/status/543285368242450432 https://www.google.com/search?q=tom+poole+cars&oq=tom+poole+cars&aqs=chrome..69i57j0l5j69i60l2.2414j0j4&sourceid=chrome&ie=UTF-8#lrd=0x4870a5e6612adecf:0x78884a3cc21335d0,1,,, also their amongst the used car dealer reviews. However we purchased a lovely motor from Wordsley motor company , wonderful people and experience. Avoid Tom Poole Motors in Duttons Ln, Sutton Coldfield at all costs.