Graham S

Disgraceful

Absolutely disgusted with Toomeys Basildon as i had an electrical fault whereby my left indicator was not working and the coolant warning was constantly coming on. This was all due to driving through a large puddle and getting water in the fusebox. I fully explained this and the fact i had already had an auto electrician look at this as Toomeys had recommended this as they were fully booked for weeks. He told me i had to go to a main dealer to get this sorted. I dropped my car off at 8.00am and finally got a phone call at 3.45 telling me i was next to be looked at. About 10 minutes later i was told that the car had been looked at and was fine other then a cracked lid on the coolant container. I stated that i had issues with the indicator and was told by the receptionist that it was working when she drove it in to the workshop. I was then told it was intermittent but seemed to be working. Something i knew was a load of rubbish. I turned up to be told i only owed for the cap that was replaced. I challenged the receptionist and told her an auto electrician had looked at the car and the indicator was definitely not working so how could it have worked for her? I went to the car and lo and behold the indicator was not working and the coolant warning came on. When i went back and told the receptionist that basically they had not done anything i was told if i wanted to i could leave the car for 2-3 days as that would be how long it would take to test all the electrical circuits and this would cost £106 per hour. Unbelievable, I bought this car from practically new and have had main dealer servicing for 6 years. I have also had faults which i feel i have been way overcharged but have kept faith in Toomeys as they are a main dealer. I am part exchanging the car and buying a new one which will definitely not be a vauxhall. I am writing this to warn everyone regarding Toomeys Basildon. Firstly the receptionist and the person who apparently looked at this are blatant liars. Secondly, the way i was treated as a long standing customer was disgraceful. I just hope the owners read this and actually do something about the shocking actions of their staff. Doubt it though. Good riddance.