Marc

Beware of this company,

I had been a regular customer with Total Motion / Pink car leasing for the past six years renting circa three vehicles with them. The past two vehicles never had an issue but the most recent, but I noticed the company has lost their good previous customer support and are a nightmare to deal with now. My vehicle came to an end and I organised the pick up. Car was in good condition but agreed, it did have two scratches / dents which were picked up and I was happy to pay the fee that the collection team calculated say circa £550. So vehicle leaves our premises and two days later, I get an email stating that the car was dirty ( the inspection form originally stated on the bottom of the report that the car was clean by their collection team ) and it couldn’t have been checked fully and a further inspection was carried out and another price of circa £1800 comes to us. I dispute the additional charges immediately but was sent a couple of snotty emails. So two months pass and notice that a direct debit of circa £1800 taken from our account from Total Motion had come out. I emailed to ask if they could kindly check and return the monies taken, to which they stated numerous times that it was for the additional charges that I disputed that were levied after the vehicle had left our possession. I raised a complaint with the BVRLA and sent off the documents and ten days later received an email to confirm Total Motion were wrong to take further charges after the end of life inspection and I was refunded circa £1200. Avoid like the plague, fancy trying to fleece money from loyal customers, shocking!