Andy

Very unethical practice.

I was looking for a car, I saw one on their website and the salesman I contacted, who was terribly charming, suggested I put down a £500 deposit to hold the car until I saw it. He assured me I could get the deposit returned If I changed my mind without any problem. I trusted him and put down £500, I did change my mind 24hrs later having found another car. He also sent me a form to sign to hold the car he said. I did this stupidly without reading the small print because I trusted him. When I asked for my deposit back the manager, whom I had tried to get hold of for over a week, simply refused. He said I signed the contract and despite only holding the car for 24hr he kept my £500. I pointed out that his salesman promised me there would be no problem getting a refund but he just referred to the signed form and refused to reimburse me. I told him this was extremely unscrupulous practice. The car still has not been sold so I had not prevented them from selling it within the 24hrs and that his salesman had verbally reassured me I could get the deposit back. I told him I was just being ripped off £500. I presume this is how they supplement their income. I feel totally cheated and conned that the salesman assured me there would be no problem but then got trapped into signing the form. If he had told me by doing do I was entering a contract that would loose me my money I would of course not done so. This is very sharp practice and emphasise the widely held view of used cars salesmen. I would advise anyone NOT to put a deposit down on a car as you will never see it again, if you change your mind. I would also advise everyone to be extremely wary of this firm and its practices from my experience.