You K

Waste of precious time

Booked s appointment to view new Christmas model at 11.30. over 3 hours (yes folks) later we went home never to darken their door again! New set up appears to wNt to isolate customers from any screens or information about deals available. No offices with pc access, no getting a look at how they calc the deals as used to be the case. Every time we asked about costings , sales guy disappeared into ,smoked glass surrounded back office, at on point we were left mooching about for over 40minutes , whilst he "calculated" how much PCP deal on new Chr would be, only to be given a negative equity figure for our current PCP car and a ridiculous monthly outlay for a new replacement!! It took all day for something that could have been 20 minutes test drive and max. 30 minutes doing sums!! The place was filled with olds wandering about looking abandoned by their sales buddy! Never mind, the day after I went over to a tried and tested huge dealership and swapped the car for a cracking deal on a new one at literally half the monthly outlay with a great equity px figure and lots of extras too.. Massive own goal Toyota, and disastrous format for selling cars, disorganised amateurish and ultimately abandoned by us and probably a lot more.