Simon

BIG EXPENSIVE MISTAKE (Lorenzo)

Puchased a Kia Soul in August 2023, paid deposit and mentioned air-con not working, I wanted to pay the balance by Credit Card but this incurs a 3% handling charge so BACS it was - with some loss of redress in case of dispute!! Arranged to collect the following week, Lorenzo not there but Sue kindly collected me from the station and did the hand over. All was well for three weeks then the power steering started playing up (and the air-con wasn't working still) I returned from two weeks holidays to find NO power steering - reported to Lorenzo, car not driveable, he would neither arrange collection or send his mechanic out, after some delays he agreed to let me take it to local garage who diagnosed fault with steering ecu - Lorenzo paid the £550 for the repair and me getting on for £400 in labour, it lasted two day/40 miles, ECU repaired for free by original repairer but they said voltage fault on vehicle. Eventually intermittent fault on alternator found. I sent letter under The Consumer rights Act 2015 - Lorenzo refused to buy back car or refund my expenses and has since ignored any communications. I was stuck with £3299 car that was undriveable, I have since paid best part of £600 to local garage for new alternator and extensive diagnostics, and personally fitted a second hand steering column costing me £120 to get it back on the road (I used to be a mechanic fortunately). The air con still doesn't work! God job this wasn't my only car or I would have been unable to get to work.. Also shocked that a dealer recommended by CarGurus is so poor and gets away with it. Car seemed good price until it all the faults occurred but then been a money pit.