Cassie

Awful.

WALMERSLEY TRADE CENTRE IS AN ABSOLUTELY DISGUSTING COMPANY. No regard or respect for the customer whatsoever. Paid a deposit on a vehicle on the 27th December and arranged to collect on 6th January. We scrapped our old car, insured the new one and purchased train tickets for the day of collection. Seems WTC are so desperate for money that they couldn't wait the further four days as agreed for us to collect, and sold the car to someone else on 2nd January. Of which we were not informed, only receiving a message at 11.35pm the night before we were due to collect stating the car was no longer available due to an 'issue'. Sensing that this was of course absolute rubbish, checked the gov website to see that V5 and tax issued on 2nd Jan. We were due to collect my daughter from her father's on our way back, I am back at work tomorrow after having taken the day off (unpaid!) to pick up, kids are back at school and we now have no car. Before they try and cover their selves by saying they offered a different vehicle, which they did, this was not even in stock yet, and a totally different make and model. We worked hard to save the money to purchase a new car and took a lot of time choosing one. I am so so sick of car dealers and dealerships thinking they can do whatever they like and get away with it. This will, and has, caused no end of issues for us. I will be contacting the Ombudsman and pursuing this through the court. Paying a deposit is a legally binding intention to purchase, and therefore MY vehicle should not have been sold on. Absolutely disgusted. Still awaiting refund of deposit plus cost of travel, which you would think they would do immediately at least! Utterly speechless.