Kenneth C

After sales care dismall

When I booked my 2nd year service , on my cashqai ,i specifically asked to be given a day , when my car could be done 1st ,as due to the Covid outbreak , I could not get a courtesy car , and my father in law who is an ambulance driver ,would stay up After his night shift, could take me home from the dealership, having given them the choice of any day to make this happen, and despite the fact , that I had phoned 2 days before the service , to ensure ,that they could do it first , completely messed it up , despite the fact , that I took the car in at 8.30 a/m , it was not done first , as they promised, in fact it was not done and given me back till 12.00 , I had to phone several times , to find out what was happening, i was fobbed of , and generally lied to , by the company’s staff, fortunately I made the decision , to call my father in law, after realising , that it wasn’t going to happen, at 10.00 a/m and told him to go to bed , and eventually, had to get a cab , back to the Spon end dealership , to pick up my car ,I have never know such un -professional behaviour in my life , i did everything possible , to make this work , before hand , but thanks to the incompetence of the dealership it did not work , i will now have to think again about , (a) getting a new car at this dealership &(b) getting another cashqai at all , shame on them , they not only disrespected my customer relationship but also an emergency worker , who needed to rest after a night shift , helping to save the public ,let’s hope it’s not one of them , needing an ambulance , don’t expect to hear anything from this review , because in my opinion , that’s how un- professional they are .