Gary R

If Faulty Towers did Scooters!

After searching high and low for my new Vespa, my interest landed on one particular scooter at a Wheels Motorcycle showroom and so the debacle begins. Scooter arrived not working, it would not start. I phoned a person at Wheels and they distanced themselves from any wrongdoing and blamed Piaggio. So, I called Piaggio, and they put the liability at the foot of Wheels Motorcycles and back and forth we go. Eventually, the scooter was collected and take to the nearest Piaggio dealership, and after speaking to the mechanic, and I quote: "...the bike is not roadworthy and should not have been sold to me in that condition..." Needles to remind the reader, that this was a brand new Vespa. I called Wheels Motorcycles, and they couldn't care less. People would not answer phones, reply to emails, etc. Every time I called and complained about the situation, funnily enough, somebody was out of the office. I never got to spoke to the manager; apparently customers are scum of the barrell. This is me obviously verbalizing my anger at not getting through to someone, but why wouldn't a shop manager or someone of importance want some feedback from a customer? All I can fathom is that they don't care once the money changes hands. And so this sad story ends with the Vespa never returning from the nearby Piaggio dealership, and after 2 months of being messed around, I am still without a set of wheels; all the above experienced from a shop that call themselves Wheels motorcycle and a trusted dealership. You got to love the irony. I am not saying every set of wheels sold experience the sort of problems that had befallen myself, but I can categorically say that once the problem escalated, they couldn't care less. Let's hope the staff have had re-training or new staff have been employed and this sort of customer care, or lack thereof, doesn't happen to a fellow biker.