Emily G

Safety last

I have recently discovered that Williams Bolton BMW has put many of its customers at risk by ignoring warning that in many of its models the isofix (child restraints) may be faulty. There was a recall on numerous models 3 years ago, my car has since been serviced by this garage twice and booked in for a third service without notification which I subsequently cancelled. When I enquired why this fault was not corrected on any of these occasions, they blamed human error as there system did flag a recall was outstanding. As this has happened on 3 occasions they have acknowledged that staff training is needed. I am however concerned that many people in our local area may have been effected by this and are potentially endangering the safety of there children. I have a 2 year old who has unknowingly been placed at risk because of this. On complaint they have agreed to refund me the cost of the services but refuse to pay any form of compensation for putting my child in danger. The service manager did not seem to understand there accountability towards customer SAFETY. my advice premium price for incompetent undetrained staff and poor customer service from the top down