Mally

Totally Recommend Williams BMW. 5 STAR

We called to Williams BMW in Liverpool to purchase a 1 series , and walked around at our leisure looking at all the cars for about half an hour with no body bothering us We looked for a salesman for advice on different models , and Luke who had just returned to the garage for his lunch asked if we were ok and did we require any help , and if so let him know. I said go and get your lunch we will still be here and looking at the various models , but I was leaning towards a 1 series . He came back about 15 minutes later and was GREAT , he explained all the different models to us , and answered all our questions. I decided that I wanted to have a test drive in an m sport automatic 1 series but there was not one on the site , I know there wasn't as I had looked at all the cars . So Luke went to look at the stock list on the computer and said that there was a 68 plate at the Pall Mall site , which if I wanted him to ,he would go and have it brought over for us to have a look at. I said yes thanks ,. We were given a coffee off the lovely reception Lady s while we waited , while the car was bought to us about 15 minutes later. We were given the keys off the car to go for a test drive after Luke took a copy of my driving licence for the insurance. I was allowed to drive any car , with no pressure at all to purchase . After my test drive my wife an I decided that we wanted an automatic , so we looked at the stock on the computer and selected a silver 66 plate m sport with the speck that I wanted out of 4 different models , which was at the Stockport site. This was on the Friday , I paid a deposit to secure the car and Luke promised to have the car on site for me to test drive with no obligation to buy on Tuesday , but this was not convenient for me so we made arrangements for the Thursday . On the Thursday I arrived at the garage , and there the car was , absolutely gleaming , and spotless , as were all the cars on the forecourt to be perfectly honest . I went into the showroom were I was greeted by the lovely reception Lady's and I asked for Luke . They asked if I would like something to drink while I waited , Luke came straight out and greeted me with a smile , I have the car here , I said yes I saw it on the way in , it looks really nice. He said here are the keys go and see if it is what you are really looking for , so Luke put trade plates on the car and I was left to go and drive it myself again. I went and picked my wife up from work and had a drive around for about 30 minutes and , decided that we were going to buy it , All depending on the price that I would be given for my part exchange. We went back to the showroom and sat with Luke , who had looked at my car and gave me a really fair price for it , I must point out at No time were we pressured to buy . He is a very polite , and very good at his job , I know the old cliché's well he is a salesman and is after the sale but it was left to Us to decide if we wanted to buy. We decided to buy as it was what we wanted , and took delivery of our lovely car today .All the necessary paperwork was done in advance of us arriving . The change over couldn't have been smoother. Luke had thought of everything. Then Luke bought tears to my wife's eyes as he gave Her a beautiful bouquet of flower's , which was totally Lovely of him to do really. We were not expecting that . I was given a BMW cleaning package also . Williams BMW you should be very Proud of All your staff and Luke Really is a absolute Credit to your business . I totally recommend Williams BMW and would not hesitate to buy from them again. Thank you very much Luke . Joyce and Mally.